Identifying the Root Cause of Issues at your Company

Over the last several months, businesses have been impacted by COVID-19 in many ways. Some industries have been impacted more severely than others. Across the board, businesses have had to act and adjust like never before. Joe Paulsen with Pinnacle Business Traction would like to help you with ensuring that your company has the Traction it needs to overcome current and future challenges.The following is part five of a guest blog series where Joe will share tips on how you can gain traction in difficult times.  

Great companies are very good at solving their issues.  They don’t conceal them or run away from them.  They actually look for and encourage Issues because they know that they can solve them.  The only issues they can’t solve are the ones they don’t know about.  During the last ten months, Issues have been coming at us at an alarming pace.  You can’t solve them all and some are more impactful than others.  It is important to keep them in perspective by prioritizing the ones that must be solved and holding off on the ones that can wait to be solved the following week or quarter.  Once you have prioritized the most urgent issues, we need to drill down to get to the root cause.  

Many times when an issue is brought out, we discuss, explain, defend, commiserate, tell stories, but we rarely identify the true root cause of the issue.  This is typically what consumes our time in our meetings and we never get around to actually solving the issue.  I.D.S. is the EOS® Issues Solving Track™ that instills the discipline necessary to first Identify the root cause.  This step will take more time at the front end, but it will ultimately save you time because your team won’t get distracted focusing on symptoms and telling stories that may not be relevant to the real issue.  Once the root cause is Identified, then we move to Discussion.  This ensures that everyone’s voice has been heard and to ensure that we are focused on the most probable root cause.  Once there is agreement on the most probable root cause, we now list all possible Solutions.  

Joe Paulsen (Meet Joe) and Pinnacle Business Traction’s passion is to Enrich the Lives of Entrepreneurs and Business Leaders in the Mankato area.  He has been implementing EOS since 2016 and has helped over 35 entrepreneurial organizations get everything they want from their organizations.  Please reach out to him if you are wanting more information or assistance. 

GMG is offering the best-selling book Traction – Get a Grip on Your Business to members wanting to learn more about the Entrepreneurial Operating System. Please email to schedule a time to pick-up your free copy at the GMG office.

First-Time Home Buyer’s Tips

Buying a house for the first time can be overwhelming, challenging and time-consuming. Starting the process with a Pre-Approval can you help you be one step ahead when you find a home you are interested in.

A Pre-Approval allows you to focus in on what you need to do to be ready to buy a home before you start looking at houses. The Pre-Approval process can be done online, in-person or via a phone call. You will be asked to provide information on the following items:

  • Income/ Employment
  • Assets/ Debts
  • Residency information
  • Consent for credit check

Your choice lender will run a credit check to see what type of loan programs you may qualify for. 

Continue reading “First-Time Home Buyer’s Tips”

New Community Resource to Address Food Insecurity

In 2021, a new community resource will help South Central Minnesota businesses find a way to donate usable food and will help non-profit organizations seeking food to address food insecurity. With the support of community leaders, Wooden Spoon received a Prevention of Wasted Food and Food Rescue grant from the Minnesota Pollution Control Agency. This grant allows the ideas being discussed for some time to come to fruition and establishes the South Central Minnesota Food Recovery Project.

The project seeks to address two important social issues: food waste and food insecurity. The goal is to create a system for local businesses to donate safe, healthy excess food to be used by local organizations and coalitions serving people who are low-income and/or people who are Black or Indigenous or people of color (BIPOC). The grant will create a space for storage of donated items, a system to attain the food, and an app for communicating the availability of the food for use by the agencies that need it.

We are currently seeking input from local restaurants who are interested in reducing food waste and/or donating food.  Please fill out the survey, found here:

If you are unable or unwilling to fill out the survey, and still would like to have your voice heard, please contact me directly at or 213-675-1533.