The Five Stages of Cybersecurity Prevention 

Cyberattacks can cost organizations millions of dollars and 2021 has seen the highest average data breach cost in the last 17 years. While it’s almost inevitable that you’ll someday deal with a cyberattack on some level, organizations who formed incident response teams and tested their incident response plans were able to reduce the cost of a breach by almost 40%.

With the broad nature of cybersecurity and a lot of ground to cover, many companies don’t even know where to begin. Luckily, a comprehensive, in-depth cybersecurity action plan can be broken down into five stages: Foundational Security, Policies and Awareness, Key Processes, Incident Preparedness and Security Monitoring. While each has their own unique benefits, a true culture of security relies on each stage working together for peak efficiency and protection.

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Email, Phone, or Text – Which Is Best for Communicating with Customers?

Customer Texting is in Demand

According to one study, 63% of respondents said they would switch to a company that offered text messaging to communicate. That’s not surprising when 92% say they expect to wait on hold five minutes or more before speaking to a human being.

Continue reading “Email, Phone, or Text – Which Is Best for Communicating with Customers?”