Approaches to Handling Cyber Incidents

Blog written by Corporate Technologies LLC, a Greater Mankato Growth member

Balancing a Proactive and Reactive Approach to Cyber Incidents

A cyber incident is a type of security event that can harm a business like yours. Ranging from data breaches and system failures to malware attacks and phishing scams, these incidents can hinder productivity, revenue growth, and customer satisfaction.

In most cases, a cyber incident will result in data loss or downtime. This can include loss of
confidential information, customer data, or business records. In some cases, a cyber incident can also cause business interruption or financial loss.

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The Surprising Way You Can Retain Talent During the Great Resignation: Business Process Automation

Blog written by Eide Bailly, a Greater Mankato Growth Bronze Investor

From flexible schedules to compensation and benefit packages, the Great Resignation has forced organizations to rethink the way they foster employee satisfaction and maximize staff. One of the simplest answers to talent retention is making sure your employees are satisfied with their jobs. Are they able to focus on higher-value tasks or are they spending hours (or even days) on repetitive or complicated manual processes?

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New COVID-19 Guidelines for Keeping Employees Safe

FAQ on New COVID-19 Guidelines:

Here are our answers to the most frequent questions on the new COVID-19 guidelines and keeping your workers safe. Our goal is to keep your employees out of the clinic and hospital if it’s not necessary.

Q: When employees have COVID-19 symptoms, what should they do?
A: They should get tested at a local testing site. Here are some testing options. While waiting for results and after testing positive, they should stay home and isolate from their families as best they can. Treat mild symptoms at home with over-the-counter medication. Stay hydrated. If they have shortness of breath or worsening symptoms that cannot be managed at home, seek medical care by calling your clinic.

Q: Do employers need to require a doctor’s note from employees in order to return to work?
A: No. Please do not require employees to get a doctor’s note to return to work due to the volume of patients being seen at the clinic. A medical visit and note are not necessary to return to work and providers and staff are working to care for those who are very ill.

Q: When employees test positive on an at-home test, is it really positive or do they need to be tested again at the clinic?
A: If someone tests positive on a home COVID test, they do not need to get retested in a medical facility.  A positive home test means they have COVID.

Q: If you have a COVID-positive employee who is feeling better after 5 days, can the employee return to work on day 6?
A: Yes, if symptoms are resolving and they remain fever-free without medication for 24 hours. If they feel better, they can return beginning on day 6 and any day after. Remember, the day symptoms begin is day zero. If symptoms persist after 5 days, your employee should stay home until symptoms resolve, or at least 10 days, whichever is shorter. For example, if symptoms resolve on day 7, they can return on on day 8. When your employee returns to work they should be masked (level 2 if possible) until day 10. If their symptoms are not resolving, they may be out for the full 10 days and no doctor note is needed.

CDC Guidance
Click here for CDC recommendations on quarantine and isolation. The chart is easy-to-read and answers many questions on when to test, what’s a close contact, and how to calculate quarantine and isolation periods.


The Five Stages of Cybersecurity Prevention 

Cyberattacks can cost organizations millions of dollars and 2021 has seen the highest average data breach cost in the last 17 years. While it’s almost inevitable that you’ll someday deal with a cyberattack on some level, organizations who formed incident response teams and tested their incident response plans were able to reduce the cost of a breach by almost 40%.

With the broad nature of cybersecurity and a lot of ground to cover, many companies don’t even know where to begin. Luckily, a comprehensive, in-depth cybersecurity action plan can be broken down into five stages: Foundational Security, Policies and Awareness, Key Processes, Incident Preparedness and Security Monitoring. While each has their own unique benefits, a true culture of security relies on each stage working together for peak efficiency and protection.

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Email, Phone, or Text – Which Is Best for Communicating with Customers?

Customer Texting is in Demand

According to one study, 63% of respondents said they would switch to a company that offered text messaging to communicate. That’s not surprising when 92% say they expect to wait on hold five minutes or more before speaking to a human being.

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